After waiting six months for an appointment with a neurologist, I had my appointment cancelled at the last minute. I was kicked to the back of the line as if I were a complete newbie. This was on Nov 18. I was so frustrated that I requested to see a different neurologist from a different group on Nov 21. The doctor asked which neurologist I would like to see, and I provided a name. Two weeks later I received a call from my PCP saying that someone from the new neurologist’s office would be calling in a few days. I realized that it was unlikely anyone would be punctual so close to the holidays, so I didn’t panic when I didn’t hear anything right away.
On Thursday I felt that I had waited long enough and called my PCP to ask that they remind the neurologist to phone me. The woman who answered the phone said, “What? You would like an appointment?” Then she tried to rattle off the number of the doctor I refuse to see. No, no no! I told her that things had already been arranged with someone else. She put me on hold. “Oh, you were supposed to call them.” No I was not!!! Not only was I not to call them, I do not have their office phone number. She put me on hold again. Then she tried to give me the number for central booking where no one can answer any questions because they are only scheduling, not the office. I was so angry that the ball had been dropped yet again and I had this person trying to push the responsibility for it on me that I snapped. I yelled at her and told her that the information she needed is in the file and that she needed to go back, look it up and make things right. Then I hung up on her. (One thing I miss with cell phones is the ability to slam a phone.) Now I have to call yet again and try to talk to someone who has a clue.Is there something wrong with me that I am so exasperated? I know medical offices are shorthanded, but so is everybody. In spite of that, the garage fixes my car. The bank handles my money. Amazon ships my goods. UPS delivers my packages. Everyone else is managing to keep good records and perform their jobs. There is no excuse for this level of incompetence.
I have a feeling that I am never going to make it to see a neurologist. I am going to have a stroke first.
Ugh, not another “you” story. You’re so boring.
My neighbor says that when her granddaughter visits, she can’t go to bed without her copy of Dream Our World with her. Aw, how sweet!